Frequently Asked Questions
Are you the manufacturer?
Yes, we are a professional manufacturer in China. You are welcome to visit our facilities.
Can I order samples? Are they free of charge?
Yes, we accept sample orders. While sample fees are required initially, we treat them as a deposit or refund them to you upon placing a bulk order.
How do you ensure product quality?
We maintain strict quality control from raw materials to shipment. Standard packing includes top-grade CTN and PE foam or bubble wrap protection. If items arrive damaged, replacements are offered in the next order.
What are your standard payment terms?
Our standard terms are a 30% deposit and 70% balance against the B/L copy via TT or LC. Trade assurance options are also available.
What is the MOQ and delivery time?
The MOQ is generally 200pcs per color/model. Delivery typically takes 15-20 days after the deposit is received. Some items may be in stock; please contact us to verify.
How long does it take to execute an order?
Execution time depends on the order's size and complexity. Once you provide the quantity and model number, we will provide a detailed schedule.